Suterra Wellness & Aesthetics (“Suterra,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, schedule an appointment, or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- First and last name
- Email address
- Telephone or mobile number
- Date of birth
- Gender
- City, state, and ZIP code
- Appointment and scheduling information
- Services or treatments you are interested in
- Communication preferences
- Information submitted through website forms
- Other information you voluntarily provide when contacting or receiving services from us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and website usage information.
How We Use Your Information
We may use information collected from you to:
- Schedule, confirm, manage, and remind you about appointments
- Respond to questions and requests
- Provide information regarding our services and treatments
- Communicate with you by telephone, email, or text message
- Provide appointment-related and service-related notifications
- Improve our website, services, and customer experience
- Maintain appropriate business and patient records
- Protect against fraud, misuse, or security threats
- Comply with applicable legal and regulatory requirements
Aesthetic Record and Service Providers
Suterra Wellness & Aesthetics may use third-party service providers, including Aesthetic Record, to assist with appointment scheduling, patient communications, online booking, electronic records, and other practice-management functions.
Information you provide through these services may be processed by those providers on our behalf and is also subject to applicable agreements, privacy requirements, and security safeguards.
We may also use other trusted vendors for website hosting, communications, analytics, payment processing, and related business operations. These providers may receive information only as reasonably necessary to perform services on our behalf.
SMS/Text Messaging Privacy
If you provide your mobile telephone number and consent to receive text messages from Suterra Wellness & Aesthetics, we may send you SMS messages relating to appointments, scheduling, reminders, service updates, and other communications for which you have provided consent.
SMS consent and mobile telephone information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that help us deliver text messages and operate our communications systems, solely as necessary to provide those services on our behalf.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Message frequency may vary. Message and data rates may apply depending on your wireless carrier and plan.
You may opt out of SMS communications at any time by replying STOP to a text message. You may receive a confirmation message following your opt-out request. For assistance with text messaging, reply HELP or contact us using the information provided below.
Wireless carriers are not responsible for delayed or undelivered messages.
How We Share Information
We do not sell your personal information.
We may disclose personal information to service providers and business partners when reasonably necessary to operate our practice, website, appointment systems, communications, payment services, or other business functions.
We may also disclose information when required by law, regulation, subpoena, court order, or other legal process, or when reasonably necessary to protect our rights, patients, employees, business, or others.
Health and Medical Information
Certain information collected in connection with healthcare or wellness services may constitute protected or sensitive health information.
Where applicable, such information will be handled in accordance with applicable federal and state healthcare privacy and security requirements and our applicable patient privacy practices.
This website Privacy Policy is intended to describe our general website and communication privacy practices and does not replace any Notice of Privacy Practices or other healthcare privacy notice that may apply to protected health information.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate website functionality, understand website traffic, remember preferences, improve user experience, and measure website performance.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of some portions of our website.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Your Choices
You may contact us to request that we update or correct certain personal information you have provided to us.
You may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications.
You may opt out of SMS messages by replying STOP.
Certain appointment, transactional, healthcare, or legally required communications may still be provided when appropriate or permitted by law.
Third-Party Websites and Services
Our website may contain links to third-party websites, applications, booking systems, or other services. We are not responsible for the privacy practices of independently operated third parties. We encourage you to review their applicable privacy policies.
Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian where required by law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal requirements.
When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Suterra Wellness & Aesthetics
13758 Grant St, Suite #113
Thornton, CO 80023
Phone: (720) 615-3665
Email: Tara@Oasis-sisters.com
Website: SUTERRAWA.com